Support

Before you write

Tell me your Sealkeep version and system, what you did, what you expected and what happened instead. Never send your password, keyfile, licence key or vault files. I will never ask for them, and they would not help me: I cannot open your vault.

Common questions

I forgot my password. Can you reset it?

No. There is no reset and no recovery, for anyone. This is what stops anyone else from opening your vault. If you still have an unlocked device, export your files now and create a new vault.

I lost my keyfile.

If the vault requires a keyfile, it can’t be opened without one. Keep at least two copies of every keyfile on separate media, and never inside the vault folder.

Which cloud services work?

Any service that syncs a folder: Dropbox, OneDrive, Google Drive, iCloud Drive, Nextcloud, Syncthing and others. Sealkeep only works with the local folder; it never connects to your provider.

I edited the same file on two devices.

Sealkeep keeps both versions side by side and tells you. Nothing is merged or lost; keep the one you want.

My licence ended. Are my files locked?

No. Without a licence every vault still unlocks, reads and exports. You only need a licence to create vaults or change files.

I’m moving to a new computer.

Deactivate the licence on the old one to free its slot, then activate it on the new one. Your vaults come with your sync service.

Can I get an older version of a file back?

Yes. Every change is kept in history until you clean it up. Open the file’s version history and restore the version you want.